1. Shipping Areas

  • We primarily ship within Pakistan.

  • For international orders, please contact us directly at horizonhub@gmail.com to discuss availability, shipping charges, and delivery times.

2. Shipping Methods and Carriers

  • Horizon Digital Hub uses reliable local and national courier services to ensure safe delivery of products.

  • For larger or bulk IT orders, we may arrange specialized freight or logistics services.

  • Customers may request preferred courier services at the time of order.

3. Shipping Fees

  • Shipping charges are calculated based on the weight, size, and delivery location of your order.

  • Fees are communicated at the time of order confirmation.

  • Certain promotions or high-value orders may qualify for free shipping.

4. Delivery Time

  • Standard delivery within Pakistan typically takes 3–7 business days, depending on location.

  • International delivery times vary based on the destination and courier partner.

  • Customers will receive a tracking number (if available) to monitor their shipment.

5. Packaging and Handling

  • All IT products are carefully packaged to prevent damage during transit.

  • Digital products, software licenses, or access keys are delivered via email or secure download links.

6. Damaged or Lost Shipments

  • If your shipment arrives damaged, contact us immediately at horizonhub@gmail.com or +92 (0334) 2365479.

  • For lost shipments, we will coordinate with the courier to resolve the issue and may issue a replacement or refund based on verification.

7. Contact Us

For any shipping-related inquiries or special requests, contact:

  • Phone: +92 (0334) 2365479

  • Email: horizonhub@gmail.com

  • Office Address: Office 35, Prime Business Centre, Shahrah-e-Faisal, Karachi, Sindh